62jl Frequently Asked
Questions

In accordance with Philippine gambling regulations, you must be at least 21 years old to register and play on 62jl. We enforce this through mandatory KYC (Know Your Customer) identity verification. Any account found to belong to an underage player will be immediately suspended and all funds returned.

KYC verification is a legal requirement for all licensed online gaming platforms operating in the Philippines. It protects you from fraud and unauthorized account access, and ensures that 62jl complies with anti-money laundering (AML) regulations. You will typically need to submit a government-issued ID (such as a Philippine passport, SSS ID, or driver's license) and a selfie for verification. Most verifications are completed within 24 hours.

No. Each player is permitted to hold only one active account on 62jl. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any pending winnings. If you have forgotten your login credentials, use the password reset function or contact our support team.

62jl supports a wide range of payment methods popular among Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (subject to availability)

All transactions are processed in Philippine Peso (₱).

The minimum deposit on 62jl is ₱100, making it accessible for players across the Philippines — whether you are in Manila, Cebu, Davao, or Quezon City. Maximum deposit limits vary by payment method and account verification level. Check your account dashboard for your current limits.

Most deposits via GCash and PayMaya are credited to your 62jl account instantly. Bank transfers (BPI, BDO, Metrobank) may take between 15 minutes and 2 hours depending on your bank's processing times. Over-the-counter payments are typically confirmed within 30 minutes after the transaction reference is submitted. If your deposit has not reflected after 3 hours, please contact our support team with your transaction reference number.

To withdraw your winnings, log in to your 62jl account, navigate to the Cashier section, and select Withdraw. Choose your preferred withdrawal method, enter the amount, and confirm the request. Your account must be fully KYC-verified before any withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at 62jl are as follows:

• GCash / PayMaya: Within 1–3 hours
• Bank transfer (BPI, BDO, Metrobank): 1–3 business days
• Cryptocurrency: Within 2–6 hours (subject to network congestion)

All withdrawal requests are subject to a security review. First-time withdrawals may take slightly longer as our team completes final verification checks.

Yes. The minimum withdrawal amount on 62jl is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be processed in tranches for security purposes. If you have questions about a specific withdrawal amount, our support team is available 24/7 via live chat.

62jl offers a generous welcome package for new Filipino players. The exact bonus terms — including match percentage, maximum bonus amount, and minimum deposit — are displayed on the promotions page within your account after registration. All bonuses are subject to wagering requirements before winnings can be withdrawn. Please read the full bonus terms carefully before opting in.

A wagering requirement (also called a playthrough requirement) means you need to wager your bonus amount a specified number of times before the bonus funds — and any winnings derived from them — can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before withdrawing. Wagering requirements vary by promotion and are always clearly stated in the bonus terms.

Yes. If you have claimed a bonus but no longer wish to complete the wagering requirements, you may forfeit the bonus through your account settings or by contacting our support team. Note that forfeiting a bonus will also remove any bonus-derived winnings that have not yet met the wagering threshold. Your real-money balance will remain unaffected.

62jl offers a rich library of games designed for Filipino players, including:

• Slots — hundreds of titles from leading providers
• Bingo — live and virtual bingo rooms
• Fishing games — including the popular Pirate Fishing
• Arcade & specialty games — including Fortune Snake
• Live casino — real dealers for baccarat, roulette, blackjack, and more

New games are added regularly. Check the 62jl Casino section for the latest additions.

Absolutely. The 62jl platform is fully optimized for mobile browsers on both Android and iOS devices. You can play all games directly from your smartphone or tablet without needing to download a separate app — just open your browser, visit 62jl, and log in. For the best experience, we recommend using an up-to-date version of Chrome or Safari on a stable internet connection.

Yes. All games on 62jl use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. Return-to-player (RTP) percentages are available for all slot and arcade titles within the game information panel.

Log in to your 62jl account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reductions to limits take effect immediately. Increases are subject to a 7-day cooling-off period as a safeguard against impulsive decisions.

Self-exclusion allows you to voluntarily block access to your 62jl account for a set period — from 30 days up to permanent exclusion. To apply, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our 24/7 live chat support team for immediate assistance. Self-exclusion requests are processed within 24 hours. During the exclusion period, you will not be able to log in, deposit, or place wagers on 62jl.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and a helpline for Filipino players. You can also reach out to local mental health organizations or speak with our 62jl support team, who can guide you toward the right resources and activate protective tools on your account immediately.